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H
humzaf
January 19, 2024
Question

Want to get rid of items that are zero in a bill

  • January 19, 2024
  • 1 reply
  • 0 views

I am receiving 1 item out of many in a purchase order with a bill. The remaining items shall arrive later. When I select the PO it populates all the items. I have entered one item that I have received in full. I do not want to see the 23 items that are zero after the bill is saved and closed? I am using QB Enterprise Solution- Manufacturing and Wholesale 24.0.

Let me know if you have any question.

Thanks for your time.

1 reply

I
Irene R
January 19, 2024

Welcome to the Community, Humzaf.

 

Let's use the verify and rebuild tools in QuickBooks Desktop (QBDT) that addresses a data issue with your company file that causes the behavior where you are unable to remove the zero in your purchase order after populating all the items with a bill. 

 

The verify tool situates the most common problems in a company file, and the rebuild tool fixes them.

 

Let's start with verifying your company file data. Here's how:

 

  1. Go to Window, then select Close All.
  2. Go to File, then choose Utilities.
  3. Select Verify Data. If you see:
  • QuickBooks detected no problems with your data — your data is secure, so you don't need to do anything else.
  • If you see an error message – you can search on our QBDT support site to learn how to fix it.
  • If your data has lost integrity – damage to your data was found in the file and we have to rebuild your data.

 

If you need to rebuild the data in your company file, please follow the steps provided below:

 

  1. Go to File, then select Utilities.
  2. Click on Rebuild Data.
  3. Follow the on-screen instructions, then press OK.
  4. Select the place where you want your backup file to be saved, then tap OK.
  5. Enter a new name in the File name. Click Save.

 

Please refer to the article below, which provides detailed instructions on the steps I outlined earlier.: Verify and Rebuild Data in QuickBooks Desktop.

 

Feel free to reach out to me if you have any further questions or concerns regarding your purchase order with a bill in QBDT. I am available to assist you at any time.

H
humzafAuthor
January 22, 2024

Thank you for responding to my query.

 

I am in a multi-user mode. 

 

I hope you understand that I do not want to see the items in the bill which I have not received which appear with a '0' in quantity.

 

Let me know what shall I do.

 

Thanks.

 

 

Clark_B
Clark_B
January 22, 2024

Hello there, @humzaf.

 

Allow me to chime in and provide information for you to remove the items that are zero in your bill in QuickBooks Desktop (QBDT).

 

After checking on my end, my items are not showing zero on my bill. For now, If you have finished attempting to verify and rebuild tools as suggested by my colleague @Irene R, I recommend repairing your QuickBooks Desktop. This will fix the program error that is prompted in your items as zero in your bill. Here's how:

 

Step 1: Download the QuickBooks Tool Hub.

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

 

Step 2: Run Quick Fix my program.

Quick Fix will shut down any open background processes QuickBooks uses. It'll run a quick repair in your program.

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

 

If you still get the error, check this article for more detailed information: Repair your QuickBooks Desktop.

 

In addition, If the issue still persists after repairing your QBDT. I suggest contacting our support to further check what's causing this and determine possible solutions.

 

For future reference, I'll also add this article to guide you if you received a discount or credit from a vendor, you can apply it to your bill payment to reduce your total payable: Pay bills.

 

Please keep me posted on how the troubleshooting steps go. I want to make sure you're all set. In case you still need my assistance, don't hesitate to post again. I'd be glad to help you more, @humzaf.

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