We are a non-profit organization. The label of "Pledges" is troublesome to our board members, customers and staff. Can I switch between non-profit and for-profit?

Let me provide insight into changing the label for Pledges and how the Company type works in QuickBooks Online (QBO), MarshaClark.

The Tax Form selections under the Company tab are mainly used to generate Industry-specific reports and forms in QuickBooks. By choosing one of the forms, the program will customize everything for that industry. I'll be adding this related article about the Company setup: Edit company settings in QuickBooks Online.

On the other hand, Pledges will appear if the selected organization is a non-profit. If you need to change the name of the transaction that's sent to your customer/member, just customize the sales form template to do this. Here's how:

1. Go to the Gear icon and then select Custom Form Styles.
2. Tap New style in the top right-hand corner and choose Invoice.
3. Hit Content in the upper left of the screen.
4. Click the Header Pencil icon on the preview panel to the left.
5. Edit the form name to your desired term, like 'Invoice".
6. Press Done.

Also, you can change the invoice message when you send it to your customers. Just clcik the Emails tab when editing the template and press Done to save it. If this is the default template, your transaction will have the desired name automatically. 

Once you create the transaction in the Invoice from + New, apply the template you recently personalized by clicking Customize and selecting its name. This way, it will be set as your default template in creating invoices and will be named invoices from now on. For an additional overview to customize sales forms, I'm including this article as your reference: How to Customize Invoices, Estimates, and Sales Receipts.

I'm all ears if you have concerns about managing your pledges/invoices. If you also need to take care of other things like running reports or recurring templates, let us know. I'll be here to help.