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dkakin
January 9, 2023
Question

We couldn't sync your payroll journal entriesDoes anybody know how to resolve this? Something is inactive? Like employee? Support was not helpful.

  • January 9, 2023
  • 1 reply
  • 0 views
I was hoping that I could get more direction from support, like a particular employee that was causing the error, but I spent a lot of time and got no help.  Has anybody else had this error?  How did you resolve it?  Thank you so much for any direction you can provide.

    1 reply

    DHeraV
    DHeraV
    January 9, 2023

    Hello there, @dkakin,

    Let me share some information on how to fix payroll journal sync errors in QuickBooks Online (QBO) Payroll. Inactive employees or lacking employee information can cause errors in syncing payroll journal entries in QBO. To sort this out, your can simply view the details and fix the needed details. 

    Follow these steps on how to view details: 

    1. On your QBO account, go to the Payroll section.
    2. On the Payroll page, select the Overview tab.



    3. Errors can be seen in the TO DO LIST box.



    4. Select the View details, to see the needed information to be fixed. 

    To activate inactive employees, follow these steps how:

    1. On the Payroll page, select the Employees tab.



    2. In the Active Employees dropdown, choose All Employees. 



    3. The exclamation point indicates inactive employees. 



    4. Click the employee to edit, and enter missing information.
    5. On the employee's page, select the Action dropdown, then click Change status.



    6. Choose Active, to activate them on the payroll. 



    I'll also share this link where you can search for payroll-related articles to help you manage your payroll processes: Help on common payroll topics.

    Let us know if you require further assistance with syncing payroll journal entries. The Community team always has your back. Keep safe!

      D
      dkakinAuthor
      January 11, 2023
       

      Unfortunately, it gives me very little to go on.  When I look at my employee list, there are no yellow circles with exclamation points.  I don't want to just start activating employees as a total guess.  Isn't there some way to get specific information on this error?

       

       

        Candice C
        Candice C
        January 11, 2023

        Good morning, @dkakin. 

         

        Thanks for coming back and giving us some additional information. Allow me to give you some insight on what else you can review to see why you're receiving this error. 

         

        We recommend looking closely at your employees, suppliers, and customers list to see if there are any changes in those. Plus, going to your Audit Log will help you determine which details were edited and then you can make the correction based on the information you found. 

         

        However, if you're still unsure, I suggest contacting our Customer Support Team for further assistance. 

         

        Keep us updated on if you found the problem and how the call goes with our support team. We're always here to lend a helping hand. Take care! 

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