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H
Harry4
September 3, 2024
Question

We have integrated our website through a 3rd party(PinnacleCart) so that our website orders show up as sales receipts. They are not showing. Where are they?

  • September 3, 2024
  • 1 reply
  • 0 views
Here is what our 3rd party said: Harry,

Can you try contacting the Quickbooks support? We have checked on our end and the Quickbooks has been connected successfully. Cron has been setup as well, so it should sync automcatically.

1 reply

J
JuryL
September 3, 2024

Thanks for bringing this to our attention, @Harry4. I'd be happy to share information about integrating your account into a third-party app.

 

Before anything else, ensure that the QuickBooks Online (QBO) account linked to your third-party connector is correct. This will help us to determine the reason why the issue persists, as we're considering the possibility of other QBO accounts that you may have. These accounts might have been mistakenly integrated into the third-party app instead of the QBO account that you are trying to connect.

 

It is also best to reach out to QuickBooks Online Support to help you as well in verifying the integration of the program into your QBO account.

 

More so, please know that QBO depends on the data sent by your third-party connector. With this, I'd suggest contacting them again to verify how and when they'll send the sales receipts.

 

You can consider this article for your future use in customizing your report in QuickBooks Online.

 

You're always welcome to post your question in the Community, we're here 24/7.

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