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C
cchills
July 4, 2022
Question

We have late fees turned on. The system applied late fees on June 1st, but its now July 4th and no late fees have been applied. Am I missing something?

  • July 4, 2022
  • 1 reply
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We have late fees turned on.  The system applied late fees on June 1st, but its now July 4th and no late fees have been applied.  Am I missing something?

1 reply

M
mv32
July 4, 2022

Thanks for posting to the Community, @cchills.

 

It's an advantage you turned on the Late Fees feature in QuickBooks Online to apply late invoice charges automatically.

 

Just a few insights about this feature, QuickBooks does not apply late charges to invoice that overdue prior to turning on the late fees setting. This may be why no late fees has been applied to invoices. 

 

To find out more information, you can reference this article: Set up and apply automatic late fees to invoices. It includes answers to most of your questions about using the Late Fees feature in QuickBooks Online. 

 

For future reference, you can also create a service fee item manually to an invoice. Read through this help article for more information: Add service fees manually to invoices. 

 

Feel free to comment here if you have additional questions or concerns. I'll be right here to help. Take care always.

C
cchillsAuthor
July 4, 2022

This isn't something we turned on recently and these invoices were not overdue prior to turning on the late fees.  Quickbooks applied late fees last month and did not apply late fees this month, which is the point of my post.  I realize I can go into invoices and apply late fees manually, but why should I have to when Quickbooks says they have a feature that does that automatically?

    J
    jamespaul
    July 5, 2022

    Hello, cchills.

     

    I'll hop aboard and shed some light on why the late fee wasn't applied on the applicable date for your invoices. 

     

    We have a reported issue where the Late Fees feature doesn't work on the applicable date on your invoices. Our engineers are currently working to fix this feature as soon as possible. 

     

    In the meantime, we'll want to apply the late fees manually as mentioned in your recent reply. 

     

    Also, we'll want to contact our support since you're affected by the issue. One of our agents will gather your contact information securely, then add you to the list of affected users. This way, you'll be able to receive updates and fixes about the reported issue. 

     

    Here's how to contact our support: 

     

    1. Click the Help menu.
    2. On the pop-up panel, go to the Search tab.
    3. Click the Contact Us button.
    4. In the text box, type something like "Late fees feature is not working" or similar.
    5. Proceed with Continue, then choose how you want to reach us (phone or chat). 

     

    Need to send statements to your customers with the late fees and other unpaid balances? We have an article to help you with the steps: Create and send customer statements in QuickBooks Online. 

     

    We appreciate your patience as we're working to get the Late Fees feature back to normal again. If you do have questions about your invoices, running reports, or recording other entries, please let me know. I'm here to help. 

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