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carneydp
August 5, 2021
Solved

We use JOIST which feeds inv. into QB nightly. Inv. numbers are 6 digits/beginning with 00. Unfortunately, the 00 drops off when synced into QB (so they don't match)Help

  • August 5, 2021
  • 1 reply
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Best answer by Charies_M

Hello there, carneydp.

 

Transactions sync in QuickBooks depends on what Joist allowed. Since Joist is a third-party application, I suggest contacting their support. They can check the settings of the app and make sure Joist 6 digit invoice numbers are syncing.

You can use Google to check for their most updated contact information.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

1 reply

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carneydpAuthor
August 5, 2021

can anyone help me? I need to find out why QB is not syncing over Joist 6 digit invoice numbers; beginning with 00. It's dropping them. Thus confusing our customers with example: Inv. 1960 or 001960. Same invoice. Thank you

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Charies_MAnswer
August 5, 2021

Hello there, carneydp.

 

Transactions sync in QuickBooks depends on what Joist allowed. Since Joist is a third-party application, I suggest contacting their support. They can check the settings of the app and make sure Joist 6 digit invoice numbers are syncing.

You can use Google to check for their most updated contact information.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

    C
    carneydpAuthor
    August 5, 2021

    thank you we will contact JOIST only their CS sucks....only online chat which makes it very difficult. But will give it a shot. Thank you so much.

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