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deborah30
September 14, 2022
Question

We use online payments in BuilderTrend and it did not send the payment fee to QuickBooks Online. Has anyone experienced this and how do we resolve it?

  • September 14, 2022
  • 1 reply
  • 0 views
It posted the fee for a different payment that same day.

    1 reply

    Candice C
    Candice C
    September 14, 2022

    Good morning, @deborah30. 

     

    It's great to you see you back in the Community. I can point you in the right direction to get the payment fee to QuickBooks Online. 

     

    I appreciate you coming here with your question. However, the best route would be to contact BuilderTrend directly to receive the proper answer based on your business. Here's their contact information: 

     

     

    They also have a support page that you can visit to help you out further. 

     

    Keep us updated on how it goes. I'm only a post away if you need me again. Have a wonderful day! 

    D
    deborah30Author
    September 14, 2022

    Thanks Candice.

     

    I did call them beforehand and their suggestion was to wait as it may not have synced yet.  

    J
    Jack McC
    January 19, 2024

    I have experienced this and it is very frustrating.... only happens with one vendor, but not all of the time. Any advise would be helpful. 

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