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October 29, 2023
Question

What can I do to get rid of the message below? It only appears when I go to access my Products and Services page."We're sorry!You don't have access rights to view..."

  • October 29, 2023
  • 1 reply
  • 0 views
The full message says, "We're sorry!
You don't have access rights to view this data, please refresh the page to see the new experience or please do logout and login again."

1 reply

October 30, 2023

Hi, sienna. 

 

I recognize the importance of reviewing our products and services in QuickBooks Online (QBO). 

 

Upon checking my resources, we have an ongoing investigation about Master Admins not having access to products and services. We recommend contacting our Support Team. They have the resources to securely obtain your account information and add you as an affected user. Additionally, they will keep you informed about the progress of the investigation.

 

Here's how you can contact us: 

 

  1. Go to the Help icon, then select the Search tab
  2. Choose Contact Us
  3. Enter a brief description of your situation in the What can we help you with? area.
  4. Click Continue, then choose Chat or Callback.

 

To guarantee you can reach our support team on time, visit this article: QuickBooks Online Support

 

I'll also add this article about monitoring your supplies in QBO: Set up and track your inventory in QuickBooks Online

 

We want to assure you, sienna that our team of Product Engineers is actively working on resolving this matter. Keep safe.