What does it mean when the audit history states an invoice was "added by system administration". I would think an invoice is always tied to a user.

Let me share some information about the System Administration showing in the Audit Log, anna54.

If you see a user you don't recognize, don't worry. QuickBooks Online (QBO) creates special users for a few specific situations. There are also several reasons you might see changes posted in the Audit Log as System Administration. This can happen for some reasons, among these are:

• You change a record, and the change affects another record. 
• You connect a third-party app to QuickBooks and the third-party app sends data to your account, or when it makes a change to your existing data.
• You create a recurring transaction, such as a recurring expense. When QuickBooks automatically adds an instance of the transaction to your books, a System Administration event appears in the audit log.
• You set up other events to happen automatically, even when you’re not signed in. Like System Administration event may appear when there's an update to your bank feeds.

To learn more about the Audit log feature, check out these articles: 

• How to view transaction changes in the audit history
• Use the audit log to re-enter deleted transactions

I hope that this response finds you with a smile. Keep me posted if you need a hand with running your financial reports or any QBO related. I'm always here to ensure your success. Take care always.

Thanks for joining us here in the thread, Maggie.

To provide an appropriate resolution, may I kindly ask if you're using an integrated app? This could be why the system generated a monthly invoice for your client. 

If not, I'd recommend reaching out to our QuickBooks support team for further investigation. They have the necessary resources to look into this matter in a safe environment. This way, they can open a new ticket for you and sign you up for the notification list to receive email updates.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Enter a summary of your concern and click Continue.
5. You can either choose Chat with us or Have us call you.

Additionally, I'm adding this resource you can browse for you to be able to have more tips and resources while working with QuickBooks in the future: Help articles, video tutorials, and more. 

I'll keep an eye on this thread for any additional queries you may have when managing invoices. You can reply to this post, and I'll make sure to get the help you need. Keep safe.

The "Added by System Administrator" and "Indirect edit by System" have caused a lot of grief over the last two months.  It has posted intuit payment and fees to the wrong bank accounts and has thrown the balance off and remain uncleared. I have had to go by the Bank statements to ensure they are erroneous and have to manually delete them. 

I would really like to keep this from happening again.  It has caused me a lot of grief.

Is there anyone who can advise me on hos to fix this?