What happend to a proccesed payment

Hello, Alexander.

Thank you for reaching out to us regarding the processed payment and the discrepancy you noticed in your QuickBooks Online account balance. I can see the importance of having clear and accurate information about your financial transactions.

To assist you further, since Community is a public forum, we cannot access your account for security reasons. I suggest reaching out to our Customer support team. Our support team will investigate the issue further to understand why your account balance has become zero in QuickBooks Online. Our support team has the necessary tools and expertise to review your account and transaction history, and they will be able to provide you with a more accurate and detailed explanation.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose either the Chat with us or Get a Callback.

Our team is open Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. I apologize for any inconvenience this may have caused and appreciate your understanding. Our support team will work diligently to assist you and ensure your account balance is updated correctly.  

Once everything is okay, I encourage you to reconcile your accounts every month. Doing so ensures your books are accurate.

Please do not hesitate to reach out if you have any further questions or concerns. I'm just one click away. Have a great day!