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A
accounting328
February 18, 2021
Question

What happened to the email sent / opened information at the bottom of the invoice screen?

  • February 18, 2021
  • 1 reply
  • 0 views
There used to be email history at the bottom of invoice screen - when it was sent, when it was opened. That is now missing. We used this information daily.

1 reply

AlexV
AlexV
February 18, 2021

Let me assist you regarding the email history, accounting328!

 

The Activities section in the invoice is still available and it reflects the email history. The most possible why you're unable to see it is due to a browser error. You'll want to perform some steps to fix it.

 

Let's start by using an incognito window and open the invoice from there.

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

You'll want to clear the cache since it causes errors in QuickBooks Online. Also, you can use any of the mentioned browsers. Just make sure that they are up-to-date.

 

Check these links if you need help on how to record invoice payments and send invoice reminders.

 

Keep on posting if you need anything else. I'll be here!

A
accounting328Author
February 18, 2021

That seems unlikely since it began happening yesterday on both my computer and my co-works computer which are in different locations as we work remotely.  The more likely issue is QBO muck about fixing things that don't need fixing.

    JasroV
    JasroV
    February 18, 2021

    Thanks for the quick response and for clarification, @accounting328.

     

    QuickBooks Online (QBO) recently released an update that lets our users view their invoice activity by selecting it from the Invoices tab. Let me walk you through the steps.

     

    Here’s how:

     

    1. Go to the Sales menu.
    2. Select the Invoices tab.
    3. Locate and select your preferred invoice. 

     

    Additionally, in case you need to learn some tips and tricks about personalizing your invoices, check out this link for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Furthermore, to stay updated on the latest news and updates about QBO, visit our QuickBooks Blog page for reference. 

     

    Keep me posted if you need further assistance in managing your invoices or with your account. I’m just a post away from you. Have a great day ahead and stay safe.

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