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bruce2
October 16, 2018
Solved

What is the difference between a PAID and a CLOSED invoice?

  • October 16, 2018
  • 5 replies
  • 0 views

I am collecting annual Homeowner Association dues.  I released (emailed out of QBO) invoices and then waited for payment.  Most HOA Members opted to pay with a credit card.  A few paid by check.  In my list of member accounts, some the status of some is set to PAID and some are set to CLOSED.   What is the difference between the two "status" states?

Best answer by SophiaAnnL

Hey there, bruce.

That's a good one. I'll be delighted to discuss with you the difference between a Paid and Closed status on an invoice.

When the status of the invoice is Paid, this means that the customer paid the partial amount and there's still an open balance left. On the other hand, when it's Closed, it means that the invoice is paid in full.

For more details about e-invoicing, you can check out this article: Use e-Invoice.

If you have any further questions, please let me know. Thanks for dropping by.

5 replies

SophiaAnnL
SophiaAnnLAnswer
October 16, 2018

Hey there, bruce.

That's a good one. I'll be delighted to discuss with you the difference between a Paid and Closed status on an invoice.

When the status of the invoice is Paid, this means that the customer paid the partial amount and there's still an open balance left. On the other hand, when it's Closed, it means that the invoice is paid in full.

For more details about e-invoicing, you can check out this article: Use e-Invoice.

If you have any further questions, please let me know. Thanks for dropping by.

    A
    arkvalleyinfo
    October 16, 2018
    So why does the status remain open and another transaction shows up with it closed.  For example the invoice is $3550.00.  The customer pays by credit card and the it gets added automatically.  Then when it clears the bank it shows another transaction.  They look like this 3550 paid and -3550 unpaid.  This is messing up my bank reconciliation.  Any suggestions?
      M
      MANGA
      November 2, 2018

      How do record my payments made to supplier using rebates??

      T
      Tawni
      November 20, 2018

      deleted.

      AlcaeusF
      AlcaeusF
      November 20, 2018

      Hello there, @Tawni.

       

      Thanks for joining us here in the Community. I'm here to help get this taken care of, but I have some questions about your concern first.

       

      I read through the whole thread, and I want to confirm which question you're referring to. May I ask for some additional details? This will help me provide you with the best resolution for your concern.

       

      Click the Reply (green) button below to add a comment. You can also mention me by typing "@" before my name (@AlcaeusF).

       

      I'm looking forward to your response, @Tawni. Take care and have a good one.

      J
      jenslight
      December 7, 2018

      I am having the same issue for the paid and closed status when I see duplicate transactions. Can someone please answer this question.

      C
      Cindy1008
      March 18, 2021

      Hello

      We have a new CRM program and I already took checks to the bank. Now i need to enter the customers into our CRM program to schedule the job. The CRM program pushed the Paid Invoice to QBO and marked it Paid and Closed. Will my QBO sales double as well as my bank deposit??

       

      Thank You!

      Cindy

      Candice C
      Candice C
      March 18, 2021

      Hey there, @Cindy1008. 

       

      Thanks for joining in on this thread and letting us know your concern about if your sales doubling in your QuickBooks Online (QBO) account. I can give you some insight to help answer your question. 

       

      As long as you don't manually enter those transactions again into QBO, then your sales won't double. The sales will be fine with the CRM program bringing in those transactions. You can use this link to find your third-party CRM program, and it will provide further details for your business. 

       

      In addition, cruise on over to our tutorials page to see other available features that can be helpful for you. 

       

      I hope this information gives you an answer to your question. If not, don't hesitate to ask another. I want to make sure that you're able to get back on track. Have a wonderful day! 

      V
      VPH808HI
      October 24, 2021

      I understand the Paid and Pass Due part, my problem is I click received payment, client amount, click deposit, make deposit perfect it's in my register like I have been doing for years. Then it pops up in my PAST DUE. It's done this to me on several occasions so I let it just sit there because when I try to fix it I end up making it worst.  

      M
      Mich_S
      October 24, 2021

      Thanks for letting us know your concern, @VPH808HI.

       

      I can provide some tips about receiving payments in QuickBooks.

       

      Let's go through some basic troubleshooting procedures to see if this is a browser issue. When a cache is kept for a long time, it can cause the browser to behave strangely. Allow me to demonstrate.

       

      To begin, open a private/incognito window and log into your QuickBooks Online (QBO) account. The keyboard shortcuts for opening a private/incognito window are as follows:

       

      • Mozilla Firefox: Ctrl + Shift + P
      • Google Chrome: Ctrl + Shift + N
      • Safari: Command + Option + P
      • Internet Explorer: Ctrl + Shift + P

       

      After that, I suggest you create a dummy invoice and receive the payment once more. If you're able to do it seamlessly, then you'll have to clear your browser's cache regularly. But if you get the same issue, it's best to contact Customer Support. This will allow them to investigate it further and give you the best resolution to your issue. 

       

       

      Let me know if there's anything I can help you with. I'm always ready to back you and your business. Stay safe always.

      K
      Kurt_M
      June 7, 2023

      I appreciate you for joining the thread, Roney.

       

      We aim to provide the best way to help our customers resolve their queries. I want to ensure I'm able to assist you with yours. That said, can you tell me more about your issue? You can attach a screenshot so we can get a glimpse of the situation you're in right now.

       

      Feel free to mention my name in the comment section below. I'll make sure to get back to you as soon as possible. Stay safe, and have a good one!

      V
      VPH808HI
      June 7, 2023

      When the status of the invoice is Paid.

      This indicates that the customer paid the partial amount of your invoice.

      There's still an open balance left.

      On the other hand, when it's Closed, it means that the invoice is paid in full.

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