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March 28, 2024
Question

What is the fee for issuing a refund to a customer? Let's say a customer pays us $1000, and I want to refund $100 of it. What would the fee be for that refund?

  • March 28, 2024
  • 1 reply
  • 0 views
I know about the 2.9% processing fee for direct payments through QB to us. I can't find the fee for refunding through QB though. Is it also a percentage? Is it always the same?

1 reply

JoesemM
March 28, 2024

Every penny counts when running a business, and I'd like to share details about the fees for the refund, maxmeek.

 

Any refunds you issue or transactions you want to return will cost you a fee in QuickBooks. The fees for the refund will depend on your pricing plan and transaction type. 

 

If you're not sure how much to charge, you may contact our Payments Support Team. They can help you with the fees and how to apply the charge to your customers. To reach them, see this link: Contact Payments Support.

 

For more details on how to void or refund with QuickBooks Payments, see this link: Understand fees for refunds or void transactions.

 

 Also, here's a link that has detailed steps on how to refund a payment transaction and view specific customer deposits in QuickBooks:

 

 

I'll be glad to help you if you have any other questions about refunding transactions in QBO.​ Have a good day.