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R
rbensky-gmail-co
February 3, 2024
Question

What to do if QB is stuck on fetching data

  • February 3, 2024
  • 1 reply
  • 0 views
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1 reply

C
CarlSJ
February 3, 2024

Allow me to assist you in ensuring you'll be able to receive data or information in QuickBooks Online (QBO), rbensky.

 

We can check if it's a browser-related issue. We can start by opening your account in a private window as it ignores historical data. These are the keyboard shortcuts:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If you're able to access data after using a private browsing window, then it's likely caused by your browser. You'll want to clear your regular browser cache.

 

Furthermore, you can check out this article to learn how to import the following information to QBO: Common questions about importing data to QuickBooks Online.

 

Feel free to come back here anytime if you need further assistance or have QuickBooks-related concerns. We're here to lend a hand. Keep safe.

R
rbensky-gmail-coAuthor
February 3, 2024

Unfortunately, clearing my Chrome browser cache did not solve the problem.  QB is still stuck on "We're fetching your data"

S
SirielJeaB
February 3, 2024

Thanks for joining the thread, rbensky. I appreciate you for performing the instructions provided by my colleagues. 

 

Since the issue persists after your troubleshooting efforts, it would be best to contact our Live Support Team so they can initiate a screen-sharing session and investigate your account further. They have the necessary tools to determine the underlying root cause of the problem. Here's how:

 

Here's how: 

 

  1. On your QBO account, click on Help (?).
  2. Select the Search tab, then click on Contact Us.
  3. Enter the concern, then select Continue.
  4. Click on Chat.

 

You'll want to track your financial data within the program. Refer to these articles:

 

 

I'm always here to help you. Just click the Reply button below if you need further assistance with any QuickBooks-related concerns. Have a nice day!

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