Skip to main content
W
wwwjudylue
November 11, 2023
Question

What to do when I try to save an invoice and "Unexpected Tax Line found. Unable to save transaction." message shows up?

  • November 11, 2023
  • 3 replies
  • 0 views
I don't know what it means or how to fix it.

    3 replies

    L
    LollyNino_C
    November 11, 2023

    Thank you for reaching out to us, @wwwjudylue. We are thrilled to see your first post in our Community space. It's our pleasure to provide you with information regarding the error message when saving an invoice in QuickBooks Online (QBO).

     

    We understand how runtime issues can disrupt your business activities within the program. Please know that we are committed to resolving this issue. We've received reports about the error message "Unexpected Tax Line found. Unable to save transaction" when creating an invoice. We recommend reaching out to our support team so that they can add you to the list of affected users. Please be assured that our software engineers are working diligently to provide a resolution, and we'll keep you updated via email.

     

    To contact support:

     

    1. Sign in to your QuickBooks Online company. 
    2. Select Help (?).
    3. Click either tab to get started: Assistant or Talk to Human.
    4. Search Contact Us,  then Start a chat with a support expert.

     

    Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for 

    you.

     

    We have also included some articles that guide managing invoice-related tasks:

     

     

    If you have any further questions or need assistance with other QuickBooks challenges, please don't hesitate to reply to this message or create a new post in our forum. The Community is available 24/7 to help you, @wwwjudylue. Have a great day!

    K
    Karenste99
    December 8, 2023

    I am also getting this error and support hasn't been able to fix it. Please advise how to resolve this issue. Thank you!

      Rubielyn_J
      Rubielyn_J
      December 8, 2023

      Thanks for joining this thread, @Karenste99.

       

      I see the challenges you've been through with the error when saving your invoices. Rest assured, I'm here to share insights and help resolve this. 

       

      We can verify the item used when creating an invoice. There may be a glitch when you add the service item. 

       

      If the issue persists, I recommend contacting our support team directly. We've enhanced the procedure for reaching our support team. You can go directly to the Help menu if you'd like to speak with one of our representatives. This way, they can further investigate what's causing the error.

       

      Here's how: 

       

      1. Sign in to your QuickBooks Online company.
      2. Select Help (?).
      3. Choose either tab to get started:
      • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        • Start a chat with a support expert.
        • Get a callback from the next available expert.

       

      Additionally, I'll be sharing this link to help receive and track invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

       

      Keep me in the loop if you have concerns managing your invoices in QBO. I'll be around to lend a helping hand. 

      P
      Paul Smith ASI
      June 24, 2024

      I am getting this error now and can not create any new invoices. have they found the problem and fixed it?

      June 23 2024  

      D
      dishi
      October 23, 2024

      This just randomly started happening to me. It was still happening to me when opening an Incognito Tab, but I got around it by just creating a generic tax rate with a value of 0%  Not sure if this will be appropriate for everyone, but it is the only way business is able to get our invoices out this month. 

      Terms & ConditionsAccessibility statement