What to do when some QB payments from customers are not being deposited?

Hello there, DT331. I'm here to guide you on how you can record the undeposited payments of the customer in QuickBooks Online (QBO).

In QBO, if you process payments in the Merchant Service Center, your deposits won’t be imported into QBO. With this, you’ll have to add them manually. Whenever possible, process payments in QBO so you don’t have to do this again.

To match your total deposits, record all the missing transactions in QBO. Here’s how:

1. Go to + New, then select Bank deposit.
2. From the Account dropdown, choose the account you want to put the money into.
3. Select the checkbox for each transaction you want to combine.
4. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
5. Click Save and Close.

You can check out this article for more details: Some QuickBooks Payments deposits weren’t automatically recorded in QBO.

If you need help with other processes in QBO, feel free to visit our articles on this page: General articles list page. They contain guides that can assist you in recording transactions, building reports, and more.

Let me know if you have any further questions besides QB Payments. The Community is here to assist you 24/7.