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Oct 13, 2024 7:45 PM UTC
Question

When complete with an invoice and the tab is pressed for review and send it just hangs up, cleared cache, power down and up numerous times.

internet is solid out of four invoices three have worked but only after many attempts, tried another pc no difference, tried edge, chrome etc no difference

1 reply

Oct 13, 2024 9:10 PM UTC

Thanks for reaching out, Bercin.  I’m here to help you navigate the issue you’re having with sending invoices to your customers.

 

I appreciate you taking the time to troubleshoot the problem. Since it’s still persisting, I recommend contacting our live technical support team. They’ll be able to conduct a more in-depth investigation into why QuickBooks Online is hanging when you try to send invoices.

 

Here's how to reach us:

 

  1. Go to the Help menu and select the Search tab.
  2. Next, click Contact Us.
  3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
  4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

 

To ensure a prompt response, you can check our support hours here: QuickBooks Online Support.

 

Once the issue is resolved, you might find this guide on recording customer payments useful for future reference: Record invoice payments.

 

Being able to send invoices seamlessly is crucial for maintaining strong relationships with your customers and ensuring timely payments. If there’s anything else I can assist you with, please don’t hesitate to reach out, Bercin. I’m rooting for you to get this sorted quickly!