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October 13, 2024
Question

When complete with an invoice and the tab is pressed for review and send it just hangs up, cleared cache, power down and up numerous times.

  • October 13, 2024
  • 1 reply
  • 0 views
internet is solid out of four invoices three have worked but only after many attempts, tried another pc no difference, tried edge, chrome etc no difference

1 reply

October 13, 2024

Thanks for reaching out, Bercin.  I’m here to help you navigate the issue you’re having with sending invoices to your customers.

 

I appreciate you taking the time to troubleshoot the problem. Since it’s still persisting, I recommend contacting our live technical support team. They’ll be able to conduct a more in-depth investigation into why QuickBooks Online is hanging when you try to send invoices.

 

Here's how to reach us:

 

  1. Go to the Help menu and select the Search tab.
  2. Next, click Contact Us.
  3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
  4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

 

To ensure a prompt response, you can check our support hours here: QuickBooks Online Support.

 

Once the issue is resolved, you might find this guide on recording customer payments useful for future reference: Record invoice payments.

 

Being able to send invoices seamlessly is crucial for maintaining strong relationships with your customers and ensuring timely payments. If there’s anything else I can assist you with, please don’t hesitate to reach out, Bercin. I’m rooting for you to get this sorted quickly!