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toni31
September 20, 2024
Question

When entering or setting up a new cc for a cust. I get an error to check the info. It won't save. But entering it from the invoice screen, it goes through.

  • September 20, 2024
  • 1 reply
  • 0 views
Very frustrating to have to save and look up the credit card info. to enter each time.

    1 reply

    BigRedConsulting
    BigRedConsulting
    September 20, 2024

    QuickBooks Online is soooo buggy! It's honestly amazing.

     

    Just wait for an Intuit employee to blame your browser. It shouldn't take more than an hour or so.

    T
    toni31Author
    September 20, 2024

    Right?! It doesn't happen all the time, but this week I entered 5 new credit cards for separate customers and 2 of the 5 won't save. It happens often enough that I cross my fingers every time I enter a new credit card. 

    JenoP
    JenoP
    September 20, 2024

    Thank you for informing us that the system allows credit card payments through the invoice screen, toni31.

     

    Can you tell us the exact wording of the error message when saving the customer's payment details?  This will enable us to provide you with the most accurate steps so you no longer need to look up the credit card information when processing payments.

     

    In the meantime, let me share these articles for additional guidance in case you might need them in the future:

     

     

    Please reply to this thread to share additional details about the error. We're here to help and look forward to your response.

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