Skip to main content
June 11, 2024
Question

When I am printing an invoice the discount line disappears. The discount is still reflected in the total but the line that shows the discount is not there.

  • June 11, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

June 11, 2024

Hi there, @a1stove.

 

Currently, we have an ongoing investigation into the unavailability of the discount section when printing an invoice. Our engineers are working diligently to get this sorted out and provide fixes in no time. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-103837.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us: either chat with us, get a callback or call our support line directly by getting our phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support

 

We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.