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Circle6
March 13, 2021
Question

When I enter my credit card bill it shows up in my reconciling screen as a payment. There fore I can never clear How can I enter my credit card bill correctly?

  • March 13, 2021
  • 1 reply
  • 0 views
On my reconcile screen it says bill but it is also listed as payment???

1 reply

Jen_D
Jen_D
March 13, 2021

Thanks for posting here, @Circle6,

 

It's odd that a bill appears during a reconciliation, only bill payments deposited to the bank should be subject to it. If this happens, try doing it in a private browser and check if the error is showing there.

 

The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If the alert isn't showing when in Incognito mode, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate. 

 

Please come back here again if you need further help with this. I'll be right here if you need further help with your reconciliation.

M
MelPT
July 1, 2024

I have Quickbooks Desktop Pro 2019--yes, it's an oldie but goodie--until now.  I am having the same problem with a new credit card that I added to my accounts last month--the bill shows up in the credits side of the reconciliation screen.  And I did a partial payment, which doesn't show up on the reconciliation report, but it does show in the vendor's transactions screen.  Any help would be appreciated.  

R
Rea_M
July 2, 2024

There might have been an issue with how the bill is entered, that's why it shows up in the credit side of your reconciliation, MelPT. You'll want to ensure its accuracy so you can complete the reconciliation process and keep your financial data updated.

 

When recording credit card charges, you'll have to make sure the Purchase/Charge radio button in the Enter Credit Card Charges window is selected. This way, they'll appear on the right side of your reconciliation, and track them accordingly.

 

 

On the other hand, if you've recorded the bill or credit card charge correctly, this behavior may be related to a minor data issue with your company file. With this, I'd recommend utilizing the Rebuild Data tool. It's a built-in tool that can help automatically fix data issues with your company file. To do this, here's how:

 

  1. Go to the File menu.
  2. Select Utilities, then choose Rebuild Data.
  3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time.
  5. When the tool finishes, select OK.
  6. Go to the File menu.
  7. Select Utilities, then choose Verify Data.
  8. Let the tool check your file for data issues.

 

If this matter persists, continue performing the recommended solutions in this article, starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.

 

Once everything is all set, reconcile your credit card account.

 

Furthermore, you may want to pull up the Transaction Detail by Account report to review your most recent credit card transactions. Go to the Reports menu to access this information.

 

Please feel free to leave a comment below if you have other reconciliation concerns or questions about managing credit card charges. I'm always ready to help. Take care, and I wish you continued success.

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