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April 14, 2024
Question

When I go to send an invoice to a customer it shows right away that it’s already paid I’ve never had that happen.

  • April 14, 2024
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1 reply

April 14, 2024

I can help you with the unexpected behavior you're experiencing, @chureyconstructi

 

QuickBooks can automatically mark new invoices as paid if you have set up automatic recurring invoices for a particular customer. I suggest reviewing your recurring transactions to check if there is an automatic payment set up for this invoice. 

 

Also, check if Autopay is set up for an invoice in the Activity Tracker. By doing these steps:

 

  1. Go to Sales, then Invoices.
  2. Find the invoice you wish to check for payment status. 
  3. Select the Status of that invoice to open the activity tracker panel.

 

If you have set up autopay, you can cancel it on recurring invoices by pausing or deleting them.

 

Here's how: 

 

  1. Go to Gear icon ⚙.
  2. In the Lists category, select Recurring Transactions.
  3. Locate the recurring invoice you wish to delete. 
  4. In the Action column dropdown menu select Delete.
  5. Hit Yes to delete.

 

In order to display an invoice as unpaid, you must delete the payment that was received.

 

Here's how: 

 

  1. Go to the Sales section and select the Invoices tab.
  2. Click the Edit option to open the invoice. 
  3. Click on the 1 payment hyperlink in the upper right-hand above the PAID payment status and hit the date.
  4. Hit the More button at the bottom and select Delete

 

I have included some articles below to help you understand how to record partial payments, apply credits, and deposit funds in QuickBooks. Please refer to the links provided. 

 

 

Feel free to reach out to me if you have any questions about your invoice status or any other QuickBooks concerns. I'm always available to assist you. Stay safe!