Skip to main content
March 12, 2024
Question

When I go under the customers category all my customers are not showing up. It always did but now only shows 6 of them. How do I get them to all show again?

  • March 12, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

March 12, 2024

I'm here to guide you in making all your customers show up, todd.

 

First, we can check the inactive customer list. Here's how:

 

  1. Go to Customers & leads and choose Customers.
  2. Click the Gear icon above the ACTION column. 
  3. Tick the Include inactive box.

 

When you see the missing customers, click the dropdown arrow on the right side of the customers' names. Then, hit Make Active.

 

If you still can't view them, you could be experiencing a browser issue. It happens when the cache becomes full of older stored data. To sort this out, we can do basic troubleshooting steps. Start by opening your account in a private or incognito window. Please use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, I recommend clearing the cache of your regular browser to start fresh. Once done, check if you can see all the customers on the list now. Alternatively, you can also use other supported browsers.

 

Moreover, I'll add this article to help you show customers summaries of their invoices, payments, credits, and balances: Create and send customer statements in QuickBooks Online.

 

Whenever you need further help managing your customers, you can count on me to back you up. Keep safe!