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January 2, 2024
Question

When I make a copy of an invoice in the iPad app, the copy just disappears? How do I find it?

  • January 2, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 2, 2024

Hi there, jamie100.

 

Upon checking, there's an ongoing investigation about invoices not showing in the iOS QuickBooks Online (QBO) mobile app. I recommend contacting our Customer Support Team to be added to the list of affected users and receive notifications when the issue is resolved. Here's how you can reach them: 

 

  1. Log in to your QBO account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion of your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

 

In the meantime, you can log in to your QBO account using a browser.

 

Moreover, I'll add this article to help you view your invoice status: Track the status of invoices in the QuickBooks Online mobile app.

 

I'm ready to back you up if you need more help managing your invoices in the QBO mobile app. I'll keep the thread open so you can comment back. Take care!