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maddyg
Jul 30, 2023 5:46 PM UTC
Solved

When I open the Invoices section of Self-Employed, no invoices load. I have a bunch of paid invoices that should be showing, plus a draft that I cannot seem to access?

Any idea what might be happening on my end? Or is this a bug?
    GebelAlainaMAnswer
    Jul 30, 2023 6:27 PM UTC

    We hear your sentiments and understand the importance of getting this resolved as soon as possible to track your invoice smoothly, @maddyg. We're here to share some updates about the ongoing issue with the invoices in QuickBooks Self-Employed (QBSE) account.

     

    At the moment, we have an ongoing investigation about the invoices getting missing in your company file. Our engineer is already aware of it and is currently working on it. We appreciate your patience as we investigate this further. 

     

    You can utilize the QBSE mobile app to access your invoices as a workaround. That way, you can continue to work on your drafts.

     

    We recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about the investigation.

     

    Here's how:

     

    1. Go to Help.
    2. Select Contact Us.
    3. Enter your concern, then select Let's Talk.
    4. Choose a way to connect with us:

     

    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    For more details, please refer to this article: Contact QuickBooks Self-Employed Support.

     

    I'll include these articles for future reference:

     

     

    If you have any further inquiries regarding invoices or any other matter, feel free to leave a comment. We are always available to offer my assistance. Have a great day ahead, maddyg!

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    3 replies

    GebelAlainaMAnswer
    Jul 30, 2023 6:27 PM UTC

    We hear your sentiments and understand the importance of getting this resolved as soon as possible to track your invoice smoothly, @maddyg. We're here to share some updates about the ongoing issue with the invoices in QuickBooks Self-Employed (QBSE) account.

     

    At the moment, we have an ongoing investigation about the invoices getting missing in your company file. Our engineer is already aware of it and is currently working on it. We appreciate your patience as we investigate this further. 

     

    You can utilize the QBSE mobile app to access your invoices as a workaround. That way, you can continue to work on your drafts.

     

    We recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about the investigation.

     

    Here's how:

     

    1. Go to Help.
    2. Select Contact Us.
    3. Enter your concern, then select Let's Talk.
    4. Choose a way to connect with us:

     

    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    For more details, please refer to this article: Contact QuickBooks Self-Employed Support.

     

    I'll include these articles for future reference:

     

     

    If you have any further inquiries regarding invoices or any other matter, feel free to leave a comment. We are always available to offer my assistance. Have a great day ahead, maddyg!

    evan-juras
    Nov 15, 2023 3:15 PM UTC

    Hi there, I am still having the same problem where new invoices are not displayed in Quickbooks Self-Employed. When will this issue be resolved?

    AlcaeusF
    AlcaeusF
    Nov 15, 2023 4:51 PM UTC

    Hi, evan.

     

    Thanks for joining this conversation. I'm here to help ensure you can view your new invoices in QuickBooks Self-Employed (QBSE).

     

    The investigation mentioned by my colleague above has already been resolved. If you're still experiencing the same issue, let's log in to your QBSE using a private browser (incognito). Sometimes, the browser accumulates a lot of frequently accessed page resources (cache and cookies), which can lead to some unusual responses.

     

    Here's how:

     

    • Press Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).
    •  Ctrl + Shift + P (Microsoft Edge)

     

    If you can now see the invoices, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

     

    I'm also adding these articles that tackle managing invoices and receipts in QBSE for future reference:

     

     

    Please let me know if you additional questions about invoices or anything else, evan. I'm always here to assist. Take care.

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