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H
hooang
January 9, 2024
Question

When I select +New check. The default check number is one that was used just 2 days ago. How to get default check number to always automatically be a new check number?

  • January 9, 2024
  • 1 reply
  • 0 views
For example when I select New Check the default number is 10202.  However this check number was just printed 2 days ago.  Shouldn't QBO know that the check number was just used?  Or do we need to keep a file of check numbers and change every time?  This happens a lot and we don't catch it until the bank feed check number comes in and it doesn't match with what QBO has on file for the check and it creates a big mess.

1 reply

L
LeizylM
January 9, 2024

I recognize the significance of maintaining accurate check numbers in QuickBooks Online (QBO), hooang. I'm here to help you to ensure they are sequentially organized within your account. 

 

When generating a new check, the number will automatically update for the next time a check is created. If it's displaying a number from the past, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to run payroll again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

I've added this article to learn more about how to record, edit, and delete expenses inside the program: Enter and manage expenses in QuickBooks Online.

 

We're always open to assist if you have any further concerns regarding your checks. I'm always here to help. Take care!

T
teegardin13
January 17, 2024

I've been having the same issue, so I will try these steps. But just this week, when I edit bill payments to correct the check number, the transaction shows saved in the pop up box, but the check number reverts back to the original. How can we correct the check numbers?

A
AbegailS_
January 18, 2024

I understand the frustration you're experiencing with the check numbers reverting back to the original after editing bill payments in QuickBooks Online. It's definitely an inconvenience, but there are a few steps you can take to address this issue, @teegardin13. 

 

First, I recommend trying the troubleshooting steps mentioned earlier, such as clearing your browser's cache and cookies or using a different web browser to see if the issue is specific to the browser you are currently using. Sometimes, unusual behavior in web applications can be related to browser issues.

 

If the issue persists after trying these steps, I advise you to contact QuickBooks Online support directly. They can provide specific troubleshooting steps and investigate the issue further to help you resolve the issue with the check numbers not being corrected in your bill payments. 

 

 

Here's how:

 

  1. Go to the Help menu.
  2. Select the Search, then click Contact Us.
  3. Type your issue in the field.
  4. Select Continue.
  5. If you want to connect with us, click the Chat with us or Have us call you.


Feel free to check out this article as well in case you might want to manage your bills and payments: Enter and manage bills and bill payments in QuickBooks Online.

 

Post again if you have a follow-up or additional queries about managing yourtransactions in QuickBooks. It's always my pleasure to help you.

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