Skip to main content
Nov 28, 2023 8:11 PM UTC
Solved

When I sent an invoice out, I used to be able to see when I sent it and if a client had viewed it. It doesn't show the history anymore. How do I make it come back?

Original commenter did not share additional details
JanbonNAnswer
Nov 28, 2023 9:58 PM UTC

Welcome to the Community, @NikiFMT.

 

QuickBooks Online (QBO) has recently made some changes to the location of the invoice status history. Let me guide you through the process of checking the status of an invoice. 

 

Here's how to see it:

 

  1. Go to Sales, then select Invoices.
  2. Click on any invoice you want to view the status.
  3. A pop-up window will appear. Under Invoice Activity, you'll find the status.

 

Moreover, after receiving the payment of the invoice, you can now record it to QBO.

 

Please let me know if you have any further questions regarding the invoice status you sent to your customer. I'm here to assist you anytime.

19 replies

JanbonNAnswer
Nov 28, 2023 9:58 PM UTC

Welcome to the Community, @NikiFMT.

 

QuickBooks Online (QBO) has recently made some changes to the location of the invoice status history. Let me guide you through the process of checking the status of an invoice. 

 

Here's how to see it:

 

  1. Go to Sales, then select Invoices.
  2. Click on any invoice you want to view the status.
  3. A pop-up window will appear. Under Invoice Activity, you'll find the status.

 

Moreover, after receiving the payment of the invoice, you can now record it to QBO.

 

Please let me know if you have any further questions regarding the invoice status you sent to your customer. I'm here to assist you anytime.

NikiFMTAuthor
Nov 29, 2023 3:35 PM UTC

Thank you!

Nov 29, 2023 4:30 PM UTC

Hey there, @NikiFMT.

 

I'm glad to hear that the instructions provided by my colleague, @JanbonN, helped track your invoice activity. 

 

If you have any further concerns about QuickBooks Online, please feel free to reach out to the Community. We're always available to assist you.