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December 3, 2023
Question

When I snap a receipt from my phone it stops at uploading and will not progree

  • December 3, 2023
  • 1 reply
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1 reply

December 3, 2023

Welcome to the Community, hsanders70. Let me help you upload your receipts in QuickBooks. 

 

If you're using the QuickBooks Online mobile app, you'll have to close and restart the app first. If the same thing happens, I recommend clearing the app data. This process serves a similar function to clearing the cache and cookies from your web browser. 

 

Here's how: 

 

  1. Go to your device Settings.
  2. Click Apps (varies by device).
  3. Select the QuickBooks app from the list.
  4. Press Storage
  5. Click Clear data

 

After these steps, restart your phone and open the QuickBooks app to see if you can now upload your receipt.

 

If the issue persists, you'll need to Uninstall and reinstall the app. You can refer to this material for the detailed steps: How to download the QuickBooks Online mobile app

 

Furthermore, you can also browse the QuickBooks Community website for more information that can be used for future purposes: QuickBooks articles.

 

If you have further concerns regarding uploading your receipt to QuickBooks, feel free to reply to my post or reach out to the Community. We're here to help you.