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L
lydbrewer
April 28, 2019
Solved

When I try to archive forms it tells me "no forms have been archived". I've not had this happen before. I have paid, posted, and printed the forms. Any suggestions?

  • April 28, 2019
  • 1 reply
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Original commenter did not share additional details
Best answer by JessT

You can check to see if a full cache causes this behavior, lydbrewer.

 

A cache stores your browsing data, but it can cause an unusual behavior in QuickBooks when it's full. 

 

You can log in to QuickBooks in a private browser. This is a good start to check browser issues. If you can see your archived forms, you can go back to your regular browser and clear the cache. However, if the same thing happens, you can try other browsers like Edge, Chrome or Safari to see if this happens when you use other browsers as well.

 

Please let continue posting here until we get this resolved.

1 reply

JessT
JessTAnswer
April 28, 2019

You can check to see if a full cache causes this behavior, lydbrewer.

 

A cache stores your browsing data, but it can cause an unusual behavior in QuickBooks when it's full. 

 

You can log in to QuickBooks in a private browser. This is a good start to check browser issues. If you can see your archived forms, you can go back to your regular browser and clear the cache. However, if the same thing happens, you can try other browsers like Edge, Chrome or Safari to see if this happens when you use other browsers as well.

 

Please let continue posting here until we get this resolved.

    L
    lydbrewerAuthor
    April 28, 2019

    That was the problem.  I logged in on MS Edge and I could see I had archived them several times.

    AlexV
    AlexV
    April 29, 2019

    It's a good thing that you tried it using MS Edge, lydbrewer.

     

    Since you're still unable to archive the forms, I'd suggest contacting our live agents to further investigate this issue. They have all the tools to check your account since the Community team is unable to pull up any customer's account for security reasons.

     

    Here's how to reach them:

    1. Go to the Help icon and select Contact us.
    2. Provide a short explanation of your concern.
    3. Click Continue.
    4. Choose either Start messaging or Get a callback.

    Don't hesitate to post again if you have any questions about QuickBooks.

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