When I try to open invoices, there’s a new pop up asking me to create a custom invoice. I can’t bypass it, so can’t send invoices. Any ideas on how to remove this?

Hello there, elzy.

l can provide information and troubleshooting steps to remove the pop-ups when you open an invoice in QuickBooks Online (QBO).

Let's perform the basic troubleshooting steps to rectify the issue.

First, you'll want to restart your browser. Then, try opening your account in a private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it fixes the issues, go back to the regular browser and clear the cache of your standard browser. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser. It might be that your current browser has temporary issues while accessing QuickBooks sites.

Moreover, if this is an ad from outside QBO, you can enable the pop-up blocker of your browser to prevent the pop-ups from showing up.

Here's how:

1. Click the View site information icon to the left of the address bar.
2. Select Site Settings (Google Chrome) or Permission for this site (Mozilla browser).
3. Hover to the Pop-ups and redirects section, and select Block from the drop-down menu.

You can also search online for additional guidance on how to block pop-ups depending on the browser you're using.

Furthermore, there are pop-ups in QuickBooks designed to guide our users in seamlessly navigating their ways around QBO. You can click the X or No, thanks buttons to remove the pop-ups if they hinder your business.

If the issue persists, comment again and share with us a screenshot for visual reference. Doing this will help us recognize the issue better so I can provide an exact resolution for your concern.

Please visit this handy article for future reference in recording customer payments and customizing sales forms in QuickBooks:

• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

I'm always here to help you if you have clarification about managing your invoices and pop-ups in QuickBooks.