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T
thesignpost
December 6, 2023
Question

When is the custom invoice glitch going to be fixed? Cant turn it off.

  • December 6, 2023
  • 1 reply
  • 0 views
using the new layout prevents me from saving new invoice numbers, it keeps saying its already been used.

    1 reply

    M
    MelroseV
    December 6, 2023

    Let me share with you why this happen to your invoices, thesign. 

     

    In the new invoice layout, there is no option to turn off the custom transaction number. This is because QuickBooks Online aims to prevent duplicate transactions that may cause issues in the future.

     

    As a workaround, if you still have the option to switch back to the old layout, you can turn off the custom transaction number to create an invoice using a similar invoice number.

     

    To resolve the error, you can run the Invoice List report to avoid using the same number that has already been assigned to another invoice transaction. Here's how:

    1. At the left navigation panel, select Reports.
    2. Enter Invoice List on the search bar.
    3. Click the report to open  and then select Run report.

     

    Additionally, here's an article that'll help you level up your business communication by personalizing the appearance of your sales form: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    If you have any further concerns about invoices, please don't hesitate to share them with the community. I'll be around to lend a hand.

    T
    thesignpostAuthor
    December 6, 2023

    WRONG. there was never an issue with duplicate numbers in the past, why mess with something that works. Ther is a glitch in this system. I have already done that and there is still an issue, solve it by giving the option to turn it of or on. It should be a choice because it doesnt work as it is. I create an estimate, then convert it to an invoice, it turns on the custom invoice number feature. then it creates number that is in sequence, then says it's already been used. How can that be if it has the number that is in the correct sequence? Why does it work correctly when I go to the old layout? I received a notice that the switch back option goes away on December 11th. Do you understand that this will shut down QBO? If I cant switch back to the old layout, it will prevent me from crating invoices. I have entered in different invoice numbers, and it tells me they have all been used. how is that possible? No matter what number I put in it says its been used.

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