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ballclan2425-gma
December 9, 2023
Question

When trying to upload a receipt it just keeps saying upload and never does

  • December 9, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

AldritchM
AldritchM
December 9, 2023

Hi there,

 

I recognize the urgency of resolving this to get you back in working order. Allow me to help you to get around this.

 

Before anything else, Did you encounter any error messages while uploading a receipt in your QuickBooks Online (QBO)? If so, please provide us with more details so we can assist you better.

 

When uploading your receipts to QuickBooks, remember the file types supported are PDF, JPEG, JPG, GIF, and PNG images.

 

For now, I'd recommend refreshing the data.

 

Let me show you how to do it QuickBooks Online App:

 

  1. In your QuickBooks Online Mobile App, select the Gear icon. 
  2. Choose the Refresh Data menu.
  3. Tap Yes.

Let me also show you how with QuickBooks Online browser:

 

The first step is accessing QuickBooks Online through the private or incognito window.

 

Let's use these shortcut keys to get started:

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari Browser: Command + Shift + N

If it works, return to your regular browser and clear its cache. If not, use other supported web browsers. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.

 

However, if the issue persists after following those steps, I recommend contacting our QuickBooks Online Support Team. They also have additional tools to pull up your account and do a screen share to guide you in rectifying the issue. 

 

Here's how:

  1. Sign in to your QuickBooks Online company. Select Help (?).
  2. Choose either tab: Assistant or Talk to a Human.
  3. Search or click Contact Us.
  4. Start a chat with a support expert.

 

Additionally, I'd like to leave this article to learn how to email your expense receipts and bills to get them into QuickBooks Online: Email receipts and bills to QuickBooks Online.

 

If you have more questions about managing your receipts or any QuickBooks products, don't hesitate to reply. I'm always around to help!

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