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archer-jason-j
Apr 5, 2025 4:42 PM UTC
Question

when trying to view detailed sales report, I am met with, "You do not have permission to view this report"

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    1 reply

    Rea_M
    Apr 5, 2025 6:45 PM UTC

    Hello, Archer! It's wonderful to see you make your first post in the Community! Viewing sales reports can help you monitor your trading performance and business growth. I'm here to clear things up and identify why you encounter a permission error while trying to do so in QuickBooks Online (QBO).

     

    Your company might have set some restrictions on your access to particular areas in QBO when you were added as a user. It could explain why you’re unable to view the detailed sales data. I recommend reaching out to the company admin to update your role (for example, Standard user with limited rights to customers and vendors) so you can generate this record. 

     

    To manage your permissions, share these steps to the administrator:

     

    1. Go to Settings or the Gear icon and choose Manage users.
    2. Find your name or the user they want to edit and hit Edit in the Action column.
    3. Change the role from the Roles dropdown. Pick the account management settings you want to manage.
    4. Select Save changes. 

     

    Right after, sign out and then log back into QuickBooks Online to see the updates. 

     

    For more insight about the different access options in QBO, please see this article: User roles in QuickBooks Online.

     

    Now that everything is in place, you're all set to run the report you need and export it if necessary for future use.

     

    Additionally, have you had a chance to connect with our QuickBooks Live Expert Assisted team yet? They're dedicated to making your revenue and financial management seamless. I highly recommend taking advantage of their specialized services; their expertise could be an invaluable asset for all your accounting needs!

     

    With these details in hand, you’re now able to update your access and view sales reports in QBO. If there are any additional questions or you require further clarification about the process, please don’t hesitate to click the Reply button. I’m always here to help. Take care, Archer, and I hope you have a fantastic day ahead!

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