When using the app version and trying to add an expense it isn’t showing my categories, however I can’t add the category because there is already one with the same name.

Thank you for informing us of the issue about adding a missing category when creating expenses in the QuickBooks Online (QBO) mobile app, @charishmc.

I can provide the details of this ongoing case if you're working on an iOS device and provide the troubleshooting steps to have the category display if you're working on an Android device.

If you're using the QBO mobile app on an Android OS, we can perform these processes below, as this can be a temporary problem with the application's performance. Here's how:

1. Clear app data. To do this:
   a. Open your device Settings.
   b. Select Apps (varies by device).
   c. Choose the QuickBooks app from the list, then select Storage.
   d. Select clear data.
2. Power down and restart your device.
3. Uninstall and reinstall the app.

If you're using the app on an iOS device, our product engineers are currently working on resolving the issue of selecting a missing category when creating expenses in the app. In the meantime, I suggest working on a web browser to continue adding the appropriate categories when creating expenses.

I also encourage contacting our Support Team to add you to the list of affected users to be informed once the issue is fixed. Here's how:

1. In your mobile app, go to the Menu.
2. Click the Help icon and tap ALL.
3. Choose the Ask QB assistant a question option. Select Contact Us.
4. Set a specific topic or Ask about something else. Type in a short description in the box provided.
5. Pick Continue, then tap the Callback option.

For future reference, let me add this article on the different ways of uploading receipts to your QBO account: Upload your receipts to QuickBooks Online.

We'll be here in the Community if you have further concerns about adding a category when creating expenses in the QBO mobile app. We'll do our best to assist.