Skip to main content
D
dominionwholesal
February 5, 2024
Question

Where are invoices in the updated app??!! 😡

  • February 5, 2024
  • 1 reply
  • 0 views
After the update a couple weeks ago they disappeared from my quick action menu. Then I couldn't even find them in the sales section. I contacted support and next day "invoice" magically appeared back on quick action. Now this morning it's gone again.
Samsung Galaxy S20

1 reply

A
Aldren18
February 5, 2024

Hi, dominionwholesal.

 

We understand that going back and forth is inconvenient. Allow me to assist you in fixing the issue so you can utilize the invoice option in QuickBooks Online (QBO).

 

Following the recommended basic troubleshooting steps below will help resolve the issue. Here are some quick steps:

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
  4. Open your device Settings.
  5. Select apps (varies by device).
  6. Choose the QuickBooks app from the list, then select Storage.
  7. Select clear data.
  8. Power down and restart your device.

If you encounter the same issue, try uninstalling and reinstalling the QuickBooks Online app to ensure that you have the latest version. This will help ensure that the application runs smoothly without any disruptions.

 

I'm also adding this link below for additional reference: Fix common errors in the QuickBooks Online mobile app.

 

Moreover, here's a link you can open to guide you on how to learn how to update an invoice payment using the QuickBooks Online app: Edit an invoice payment using the QuickBooks Online app.

 

We're always ready to back you up if you require additional assistance managing your QuickBooks account. Feel free to leave a reply below and we'll get you covered at any time. Have a good one.

Terms & ConditionsAccessibility statement