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B
bc91386-gmail-co
January 6, 2022
Solved

Where did the receipt snap feature go on the mobile app?

  • January 6, 2022
  • 2 replies
  • 0 views
I cannot find it anywhere on my app including the menu tab
Best answer by Kevin_C

Hi there, @bc91386. Let's work together to isolate the issue of why you're unable to find the receipt snap feature in the QuickBooks Online (QBO) mobile app.

 

I'm here to ensure that the Receipt Snap feature works without issues. I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate.

 

Please follow the steps below to proceed:

 

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Once done, visit these links to reinstall the QBO mobile app:

 

 

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

 

In addition, once everything's good, you can visit these articles to learn more about the receipt snap feature:

 

 

Let me know how this goes and post a reply below. I'm always here to help you access your QuickBooks Online Mobile app. Have a great day!

2 replies

K
Kevin_CAnswer
January 6, 2022

Hi there, @bc91386. Let's work together to isolate the issue of why you're unable to find the receipt snap feature in the QuickBooks Online (QBO) mobile app.

 

I'm here to ensure that the Receipt Snap feature works without issues. I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate.

 

Please follow the steps below to proceed:

 

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Once done, visit these links to reinstall the QBO mobile app:

 

 

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

 

In addition, once everything's good, you can visit these articles to learn more about the receipt snap feature:

 

 

Let me know how this goes and post a reply below. I'm always here to help you access your QuickBooks Online Mobile app. Have a great day!

    B
    bc91386-gmail-coAuthor
    January 8, 2022

    Thank you this worked.  Should have thought to do that originally but thought that maybe they got rid of the feature.  Thanks again.

    S
    Suad
    August 12, 2023

    I still have this issue, i have tried all above, uninstalled and refresh, noting works. I also downloaded the app in my iPad and i still can’t see the icon for the receipt snap.

    this is very frustrating and seems to be an issue that a lot of us are struggling with 

    M
    Maybelle_S
    August 12, 2023

    Glad you visited us about the issue with QuickBooks Online (QBO) mobile app receipt capture, Suad.

     

    I want to ensure that you can utilize the receipts feature on your iOS device smoothly without any problems.

     

    As this problem has occurred repeatedly and you've exhausted all troubleshooting steps, I advise contacting our QuickBooks Online Care Team this time. They can verify if other users have encountered similar issues and assist in initiating an inquiry into this unanticipated behavior.

     

    1. Click the Help (?) icon.
    2. Select Help and Support.
    3. Hit Contact Us.
    4. Enter a short description of your concern and click Continue.
    5. Choose a way to connect to us.

     

    You can check out our support hours and types to ensure we address your concern immediately. 

     

    Let me know if you have other concerns about managing your mobile app. Please don't hesitate to leave a reply below. Have a good one and stay safe.

    D
    DDShaw
    October 27, 2023

    When will employees with the expense submitter role be able to utilize the mobile app for receipt capture? 

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