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M
mauriceh313
October 4, 2024
Question

Where do I change the Location of Sale address information that is appearing on the invoice?

  • October 4, 2024
  • 1 reply
  • 0 views
When I create an invoice, there is a field/box showing up called Location of Sale. Where do I go to edit the address that is appearing in this field?

1 reply

R
Rasa-LilaM
October 4, 2024

You'll have to go to the Company address section to change the information that appears in the Location addresses section, mauriceh313. I'll guide you through the process to ensure everything goes smoothly for you.

 

In QuickBooks Online (QBO), the address on your sales forms is derived from your company settings by default. To update the information, follow these steps:

  1. Navigate to the Gear icon in the upper right of your company and select Account and settings. 
  2. Go to the Company menu on the left panel and click the Pencil icon for Address to view more details.
  3. In the Company address section, enter the correct address in the field boxes. 
  4. Select Save and Done.

 

Explore this article for further details about the process. You'll find instructions on how to activate and deactivate various features of the product: Edit company settings in QuickBooks Online.

 

Check out the solutions in these resources for tips on recording payments, customizing sales forms based on location, and handling customer refunds:

 

 

We also have a team of experts that provides personal guidance in setting up and customizing invoices, categorizing transactions, and tips on best practices for bookkeeping and accounting tasks. Visit the QuickBooks Live Expert Assisted service for more details.

 

Let me know in the comment section below if you have other sales-related concerns or questions on how to handle your accounting activities. We're always available to assist you further.

M
mauriceh313Author
October 5, 2024

This did not resolve anything for me. I tried all of the methods. I'm still seeing the address when creating invoices and I don't have this address listed anywhere in the manner in which it is showing up. Why the word "Hall" is on a separate line by itself and the address is incomplete in other ways is beyond me because I can't figure out where to edit it. See the attached image. 

F
FateCandylaneT
October 5, 2024

I appreciate the effort in performing the insights shared above, mauriceh313. Let me route you to the next available support that can resolve Location of Sale information on your invoices, so you can get back to business efficiently.

 

As mentioned by my colleague on this thread, the address on your sales forms is derived from your company settings by default.

 

If this address doesn't match with the location recorded on your invoices, it's best to contact our Customer Care Team to have your account reviewed securely. This ensures you have real-time assistance from our representatives and will conduct further investigation of your concern. To do this:

 

  1. In your QBO account, click the Help icon and select Contact Us.
  2. Enter your concern and click Let's Talk.
  3. Select Start a chat or Get a callback with a support expert.

On another note, I've added our support hours so you can schedule a convenient time to reach out to them.

 

Furthermore, here's a guide to help you receive and track customer-paid invoices to ensure accurate recording of your sales transactions.

 

I'll always be around on this thread for any additional queries when managing sales form entries in your account. Feel free to let me know anytime in the comments below. Stay safe

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