Skip to main content
arkvalleyinfo
Oct 16, 2018 1:05 AM UTC
Solved

Where is Undeposited Funds?

Does QBO Plus use Undeposited Funds? Do I have to turn Undeposited Funds on or create it? When I Receive Payment and select Deposit To, Undeposited Funds is not listed as an option.

arkvalleyinfoAnswer
Oct 16, 2018 1:05 AM UTC

Hi cathy.tipton,

I'm here to help.

The Undeposited Funds account is a default account generated automatically in QuickBooks Online. If you can't find it in your receive payment window, it's possible that the account was renamed. Let's go ahead and check:

  1. Click on the Gear icon in the upper left.
  2. Choose Chart of Accounts.
  3. Find the Undeposited Funds from the Detail Type column (there can only be one undeposited funds in QuickBooks Online).
  4. Once you find it, click the drop-down arrow and select Edit.
  5. Update the name according to your preference.
  6. Click Save and Close once you're done.

Please let me know how it goes, or if you need anything else.

View in thread

37 replies

arkvalleyinfoAuthorAnswer
Oct 16, 2018 1:05 AM UTC

Hi cathy.tipton,

I'm here to help.

The Undeposited Funds account is a default account generated automatically in QuickBooks Online. If you can't find it in your receive payment window, it's possible that the account was renamed. Let's go ahead and check:

  1. Click on the Gear icon in the upper left.
  2. Choose Chart of Accounts.
  3. Find the Undeposited Funds from the Detail Type column (there can only be one undeposited funds in QuickBooks Online).
  4. Once you find it, click the drop-down arrow and select Edit.
  5. Update the name according to your preference.
  6. Click Save and Close once you're done.

Please let me know how it goes, or if you need anything else.

arkvalleyinfoAuthor
Oct 16, 2018 1:05 AM UTC
The vanilla plus plan does not have undeposited funds account either.
Anonymous
Dec 24, 2018 4:17 PM UTC

Hello everyone.

 

I'm here to help share some information about the default Undeposited Funds account in QuickBooks Online.

 

You can add the account in QBO by changing the account type to Other Current Assets. Before doing so, make sure first to check if the Undeposited Funds is not in the inactive accounts.

 

Here's how to check your inactive accounts:

  1. Go to the Accounting tab and select Chart of Accounts.
  2. Click the Gear icon on the right corner and check the Include inactive box. 
  3. Locate the Undeposited Funds account on the Detail Type column. If it's included in the inactive account, click the Make active option on the Action column.
  4. Once done, there's no need to create a new Undeposited Funds account.
  5. If the Undeposited Funds is still missing from the options, create a new one.

 

 

Here's how to create a new account:

  1. Go to the Accounting tab and select Chart of Accounts.
  2. Click the New tab.
  3. Choose the Other Current Assents as the Account Type.
  4. From the Detail Type drop-down, choose the Undeposited Funds.
  5. Fill in the other details needed, then Save and Close.

 

 

 

Let me know how it goes. You can always contact our Online Care Support if ever you need assistance in going through with the steps.

 

I'm just a post away if you have additional questions about Undeposited Funds in QuickBooks. I'm here to help however I can.

    amyhaas
    Dec 24, 2018 4:30 PM UTC

    I have tried this.  Here's the message I get

    Account
    Something’s not quite right
    You cannot change the detail type of an account to be Undeposited Funds or change an Undeposited Funds detail type account to be another detail type.
    Account Type
    Other Current Assets
     *Detail Type
    Undeposited Funds
     Use Undeposited funds for cash or checks from sales that haven’t been deposited yet.

    For petty cash, use Cash on hand, instead.

    *Name
     Description
      Is sub-account
      Balance 15,490.69 
    There is an undeposited funds account, but it has incorrect detail and is not showing up in the deposit list when a deposit is made!
    MaryGraceS
    Dec 24, 2018 7:49 PM UTC

    Hello there, @amyhaas.

     

    Thank you for posting in the Community.  I'd be happy to help get this taken care of today.

     

    Your browser's cache might be causing that message. A typical browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results.

     

    To start, let's try using a private browser to isolate the issue. The steps vary per browser used:

    • Google Chrome: press Ctrl + Shift + N 
    • Mozilla Firefox: press Ctrl + Shift + P
    • Internet Explorer: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

    If you're able to create a new Undeposited Funds account using the private browsing mode, you can switch back to the regular browser (Ctrl + N) then clear your browser's cache.

     

    Here's an article to help you clear the cache: How do I clear the temporary Internet files and cache?

     

    If you get the same result, I recommend calling our Phone Support. They can initiate a screen sharing session to help you get to a resolution quickly.

     

    Please get in touch with me if you have any other questions about Undeposited Funds missing from the Deposit screen. I'm here to help you sort things out. 

    Primaveri13
    Mar 26, 2019 4:44 AM UTC

    hi I did a deposit and when I go to previous it jumps over that date and goes to the next one,

    JessT
    JessT
    Mar 26, 2019 6:42 AM UTC

    Hi Primaveri13,

     

    The sequence of the deposits is based on dates. Please verify the date of the deposit is correct. If it is, you can run the Verify utility to check if this is a data issue. Then, run the Rebuild utility to fix it. You can refer to this article: Verify and Rebuild Data in QuickBooks Desktop.

     

    Let us know if you need more help.

    Cohen Simon Accounting
    Apr 5, 2019 7:53 PM UTC

    The Undeposited Funds accounts is set to a Bank account. We can deposit to Undeposited Funds but no deposits appear in the window when making a deposit. I tried to change the type from Bank Account to Current Assets but got an error message. What are the steps to get Undeposited Funds to work correctly? Thanks!

     

    Kristina Bandrivska
    Dec 24, 2019 1:13 AM UTC

    If you checked all Detail Types in your chart of accounts and did not find Undeposited Funds type, you need to add it.  Go to Chart of Accounts, add New, pick Other Current Assets, pick Undeposited Funds. Save and Close.

    Terms & ConditionsAccessibility statement