Why am I getting a message "exceeded the number of allowed bill payment attempts within the past 24 hours", I haven't made a payment for 72 hours?

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

Hey there, @rebecca88.

A cache-related issue is likely causing the inability to schedule bill payments. If this is the case, let's perform some troubleshooting steps. We can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and reschedule your bill payments. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

Please note that we send two emails to your vendor when you schedule a bill payment. The first email notifies the vendor that you have scheduled a payment, while the second email informs the vendor that the payment is on its way and provides an expected delivery date. We don't notify your vendors in case of payment cancellations or failures. Therefore, it's best to contact them directly if there are any issues with your scheduled bill payment.

To know more about QuickBooks Bill Pay, you can visit this article: Learn about QuickBooks Bill Pay.

Also, here's an article you can visit if you need guidance in paying Payable Network Members using Bill Pay: Pay Payable Network Members as a QuickBooks Bill Pay payor.

Please let us know if you have further concerns besides bill payment scheduling. We're always ready to help you out.