Skip to main content
P
parna1
January 3, 2024
Question

Why am I not able to see yearly income/invoice on the dashboard?

  • January 3, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

G
GebelAlainaM
January 3, 2024

Hello, @parna1.

 

I'll ensure you can see the yearly income or invoice display on the Dashboard of your QuickBooks Self-Employed (QBSE) account.

 

Let's perform the basic browser troubleshooting steps to isolate the issue. It also helps to improve and speed up your browser's performance. Cookies and caches may prevent you from seeing them in the dashboard.

 

First, you'll want to restart your browser. Then, try updating your bank in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

 

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift +

 

If it works on the private browser, go back to the regular browser and clear your browser's cache. Then, see if the information shows up. Otherwise, you can use another supported browser.

 

I'm attaching these articles for future reference in managing invoices and other transactions in QBSE:

 

 

Please tag me in the comment section for clarification or additional queries about managing your QuickBooks account. I'm always here to help you.

P
parna1Author
January 3, 2024

 

Thanks for getting back to me,  
@GebelAlainaM. Appreciate it. I did clean the cache, etc. but it's still now showing up. I'll be happy to send you a screen grab, if that helps. 
 
 
C
Carneil_C
January 3, 2024

Thanks for getting back to us and providing us an update, @parna1.

 

As I've checked here on my end, I've discovered that there's an ongoing investigation that users also encountered the same issue. With this, I recommend contacting our Customer Support Team to have them add you to the list of affected users and notify you once there's a potential solution.

 

Here's how:

 

  1. Click Assistant from the top bar.
  2. From there, enter your concerns.

 

To learn more about personalizing your invoices in QBSE, you can visit this handy article: Create invoices in QuickBooks Self-Employed.

 

We appreciate your patience. Please let me know if you have more queries or concerns about invoices or other QBSE-related tasks. I'm more than willing to help. Take care always.

Terms & ConditionsAccessibility statement