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saideepika-r-apo
November 24, 2023
Question

Why am I not getting refund option in the Sales Receipt and invoice?

  • November 24, 2023
  • 1 reply
  • 0 views
I want to refund an Invoice through api without giving deposittoaccountref value. Is there any possible way to achieve this. Because deposittoaccountref column is mandatory to initiate refund. And I am not getting the refund option in more dropdown in salesreceipt. Why is that happening, do I need to change any permissions?

1 reply

I
Irene R
November 24, 2023

Hi there, Saideepika.

 

Thank you for reaching out to us regarding your invoice refund inquiry in the Community. Though, we're unable to confirm the feasibility of your request at this time. However, we can guide you to the Intuit Developer page, where you can find answers to issues related to APIs and third-party applications. 

 

Our Community consists of engineers, developers, QuickBooks, and third-party application users who can share their experiences and insights. 

 

  1. Go to this link: https://help.developer.intuit.com/s/.
  2. Select QuickBooks Online and click the Ask a Question button.
  3. Provide the necessary information about your concern as you did on the Community page. 
  4. Click Ask.

 

They're going to step into your concern and give you all the details that help you get through this scenario.

 

You can also see this article if you wish to learn more about canceling or reimbursing any payments in QBO and how to partially reimburse them: Void or refund customer payments in QuickBooks Online. 

 

Let us know if you have other questions with QBO by leaving a comment below. The Community will always be here to help you. Have a good day!

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