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T
treasurer-tacsai
December 18, 2023
Solved

Why am I unable to inactivate a class?

  • December 18, 2023
  • 2 replies
  • 0 views
I have a General class that I would like to inactivate. I click on make inactive, but nothing happens.
Best answer by AileneA

Hello, treasurer.

 

Since the issues persist after trying the troubleshooting steps recommended above, I suggest contacting our customer support team. Our team of experts will be able to provide you with further assistance and guide you through the process of resolving the issues you're experiencing. They will work with you to identify the root cause of the problem and provide you with the best possible solution. 

 

  1. At the top right, click the Help icon.
  2. Choose the Assistant section.
  3. Type your concern in the Type Something field.
  4. Click Talk to a human.
  5. Hit, I still need a human.
  6. Press the Get help from a human.
  7. You'll be routed into the How can we help? Page. Then, choose a way to connect with us: Start a chat or Get a callback.

 

To ensure we assist you on time, please check the availability time of our support team: QuickBooks Online Support.

 

Keep me posted if you need additional help deactivating your classes. I'll be right here if you need further assistance. Have a good one!

2 replies

J
Jelayca V
December 18, 2023

I understand that you're experiencing difficulty in inactivating a class in QuickBooks Online (QBO), @treasurer11. I'm here to assist you in resolving this issue.

 

Firstly, it's important to ensure that you're not encountering any error messages when trying to make the class inactive. If you are, please provide me with the exact error message. This will help us assess and identify the problem more accurately.

 

Normally, making a class inactive is possible. However, if you're unable to inactivate the class and nothing happens after attempting to do so, we can perform some troubleshooting steps to determine if the issue is related to your browser. 

 

To get started, open an incognito window to prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session doesn't works, you can clear the browser's cache to improve the program's performance. Alternatively, you can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.

 

If you want to learn more about how to manage class QBO, please check this article for your future reference: Create and manage classes in QuickBooks Online

 

Feel free to contact us if you have any further inquiries about classes in QBO. I'll be happy to help. Have a good one.

 

T
treasurer-tacsaiAuthor
December 19, 2023

I get no error messages, just the window asking me if I am sure I want to make it inactive YES or Cancel. I press YES and nothing happens. I opened an incognito window in Edge and Chrome and get the same result.

 

 

T
treasurer-tacsaiAuthor
December 19, 2023

I have tried incognito mode in both Edge and Chrome. I only get a window asking me to confirm that I want to inactivate: Yes or Cancel. I hit Yes. Nothing happens.

A
AileneAAnswer
December 19, 2023

Hello, treasurer.

 

Since the issues persist after trying the troubleshooting steps recommended above, I suggest contacting our customer support team. Our team of experts will be able to provide you with further assistance and guide you through the process of resolving the issues you're experiencing. They will work with you to identify the root cause of the problem and provide you with the best possible solution. 

 

  1. At the top right, click the Help icon.
  2. Choose the Assistant section.
  3. Type your concern in the Type Something field.
  4. Click Talk to a human.
  5. Hit, I still need a human.
  6. Press the Get help from a human.
  7. You'll be routed into the How can we help? Page. Then, choose a way to connect with us: Start a chat or Get a callback.

 

To ensure we assist you on time, please check the availability time of our support team: QuickBooks Online Support.

 

Keep me posted if you need additional help deactivating your classes. I'll be right here if you need further assistance. Have a good one!

    T
    treasurer-tacsaiAuthor
    December 20, 2023

    Support called within minutes and set up a screen share session. Discovered and fixed the problem within about 15 minutes. Good to go.

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