Skip to main content
H
HumbleHouse2008
December 23, 2021
Solved

Why are inventory values in reports not matching inventory values on the adjustment page?

  • December 23, 2021
  • 2 replies
  • 0 views
I'm having trouble with inventory. The inventory numbers on the products and sales page (as well as the inventory reports) do not match current inventory numbers on the Inventory adjustment page. I've checked each inventory item, to make sure there are no post-dated invoices or bills that might affect the numbers, but I can't find anything. Is there something else I should be checking?
Best answer by Kevin_C

Thank you for getting back to me GebelAlainaM.  
Unfortunately, I have contacted the technical support team regarding this issue. (that was before I posted this question) On 3 separate occasions, I have spent 45 mins or more on the phone with someone (screen sharing and everything), only to be disconnected mid-conversation, and no one followed up.  

 

At what point can this issue can be escalated, or someone with inventory expertise can take a look and give me a real answer? 


Thanks for getting back here, @HumbleHouse2008. I’d be glad to provide information about the issue of inventory adjustment in QuickBooks Online (QBO).

 

We understand the frustration of not having this function as expected, and the importance of getting this resolved as quickly as possible.

 

At this time, we have an open investigation (INV-63769) into this exact issue stated above.

 

Please contact QuickBooks Online Support so that you’ll be added to the list of affected users and be notified via email of any updates.

 

Rest assured that our engineers are working diligently to get this matter resolved. 

 

Please let me know if you have any additional questions or concerns about inventory adjustments. I'm just around to lend a hand. Take care and have a great day! 

2 replies

H
HumbleHouse2008Author
December 23, 2021

I wanted to show some screenshots to illustrate what I meant.  Here you'll see the inventory amounts from the "adjustments" page, then the inventory amounts from the "products and services page" for the same date

There's approximately a 40-80 qty difference in each item.  

C
Catherine_B
December 23, 2021

Good to see you here, HumbleHouse2008.

 

The Quantity on Hand posted in the Adjustment page would depend on the adjustment date you entered. If you selected a date earlier than the current date or date where most transactions are done, the quantity on hand changes.

 

If you selected the current date, the quantity on hand matches on what's posted on your Product and Services list. You can try changing the dates to see the difference.

 

You can check out these links that will help you manage your inventory and keep track on them:

 

Let us know if you have any other questions in mind. We're just right here to help you with your inventory.

H
HumbleHouse2008Author
December 27, 2021

Thank you for reaching out Catherine.  

In response, I know about the date issue.  The dates for the inventory adjustment, and the current date (What's on hand in the products & Services page) are the same.  Plus,

I've checked to make sure there are no post-dated invoices that could be skewing the numbers.  There is still a big discrepancy between the "on hand" quantity, and the quantity in the inventory adjustment page.  Do you have any other ideas as to what I can do to fix the issue? 

B
bmoody04
January 8, 2025

I am coming across this same issue and don't see how or why the numbers from report and QOH are different when I go to do an adjustment. Help??  Was there any resolution to this issue??

Terms & ConditionsAccessibility statement