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May 1, 2024
Question

Why are my invoices not being emailed to the customer email that is set up? Instead, the invoices are coming to my email address.

  • May 1, 2024
  • 1 reply
  • 0 views
This has just happened within the last couple of months.  The invoices were working fine last year.

1 reply

May 1, 2024

I'll help you clear things up about sending invoices to your customers, Nancy.

 

Kindly verify if you have input the correct email in the customer profile. Here's how:

 

  1. Go to the Sales menu and select Customers.
  2. Choose the customer you want to verify and tap Edit.
  3. Check the email address provided.

 

You can also utilize the Audit log to know the email address used if you manually edited it when creating the invoice. Here's how:

 

  1. Click the Gear icon located at the top right corner.
  2. Choose Audit log under TOOLS.
  3. Locate the invoice and click View in the History column.

 

See the screenshot for visual reference:

 

Moreover, you'll also receive a copy of the invoice if you have set up the Email me a copy in the Messages tab. Follow the steps below to verify it::

 

  1. Click the Gear icon, then choose Account and Setting.
  2. Go to the Sales menu.
  3. Scroll down, then tap the Messages tab.

 

See the screenshot for visual reference:

 

 

 

If you want to remind your customers about their invoice due dates moving forward, refer to this article: Send invoice reminders automatically or manually in QuickBooks Online.

 

I can provide any necessary information if you need assistance with other sales-related activities. Kindly comment below for your inquiries. I'll be sure to get back to you promptly. Keep safe.