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Sggrooming
September 30, 2024
Question

Why are my invoices not showing up in client activity window on Android app? I've cleared data & reinstalled and it's also an issue on my employees phones.

  • September 30, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

F
FateCandylaneT
September 30, 2024

I'm glad to have you join this forum, Sggrooming. I've got detailed input to help troubleshoot missing invoices in your Android app.

 

Sometimes, unusual behaviors like this have caused data damage or stored cached files in your QuickBooks mobile app. To guide you with the troubleshooting steps, let's reset the app data to refresh your device and set it to its default state. You can refer to these steps:

 

For iOS

 

  1. Go to Settings and tap General.
  2. Click iPhone Storage, then select the QuickBooks Online app.
  3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

 

For Android

 

  1. Go to the Menu ☰ icon and tap More Options ⋮.
  2. Click on Settings, then Refresh Data.
  3. Select YES to confirm.

 

Once done, re-open the app and log back into your account. Here’s an article that will guide you on how to get the most up-to-date information in QBO: See your latest data in the QuickBooks Online app.

 

However, if the same thing happens, I recommend utilizing the web browser available on your mobile device. This way, you can efficiently continue managing your customer's invoices.

 

Furthermore, I'm sharing this reference to help review your accounts to ensure they always match your financial statements: Reconcile an account in QuickBooks Online.

 

I'll keep track of this thread if there's anything else you need additional assistance managing customer sales invoices in your account. Let me know in the comments below. Stay safe and have a good one.

S
SggroomingAuthor
October 2, 2024

This didn't work.

MariaSoledadG
MariaSoledadG
October 2, 2024

Let me direct you to the right support so they can help you with your invoices to show up, Sggrooming.

 

In many cases, refreshing the data as my colleague @FateCandylaneT suggested, resolves issues with the mobile application. If it is still now working, I've outlined some additional steps below to help you resolve the problem. I've added these just for you:

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. select Apps (varies by device).
    3. Choose QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

However, if your invoices are still not displaying, I recommend reaching out to our support team via a web browser. This will allow them to double-check the issue and verify your account securely. Here's how you can do it:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Select the Ask about something else topic in the What can we help you with? page.
  6. Provide keywords that describe to your concern. Click Continue.
  7. Choose a way to connect (Have us call you or Chat with us).

 

In addition, you can visit this page to explore all the features and benefits the QBO mobile app offers: Compare mobile app features.

 

Sggrooming, you can always comment below if you have any other questions and concerns about invoices in your mobile app. Please know, we're always right here to help you anytime. Have a nice day!

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