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C
Confidential Agent
August 13, 2021
Question

Why are Paid and closed Purchase Orders still show an outstanding balance?

  • August 13, 2021
  • 2 replies
  • 0 views

The Customer is using QuickBooks Premier 2019 Wholesale and Manufacturing.  He ran a report of outstanding Purchase Orders. The report contained several Purchase Orders showing a partial balance due even though the Purchase Order has already been paid. 

 

We have already taken a look at the details, and made sure the check mark was there.  When he runs the report, a partial balance is still showing for the Purchase Order.

 

Please help, I'm out of ideas.

2 replies

Rose-A
Rose-A
August 13, 2021

Hey there, Confidential Agent.

 

We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Engineering Team. While they do, I would advise you to get in touch with our QuickBooks Support.

 

This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.

 

As a way around, you can toggle the purchase orders (PO) to modify the information. Here's how:

 

  1. Open the same PO, then add a new Item with no amount / QTY, then click on Save.
  2. From the same PO, delete the newly added line item.
  3. Go to Reports menu > Purchases > select Open Purchase Orders and the closed PO should no longer show up on the report.

 

You can reach us out from 6:00 AM to 6:00 PM on weekdays and from 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to contact us:

 

  1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. Give a brief description of your issue and click Continue.
  5. Then choose a way to connect.

 

I recommend customizing the report to get the specific details you need. You can also memorize it to save its current customization settings. It serves as your record and helps you quickly access it for future use.

 

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you need other help with QuickBooks. Have a good one.

B
BillieJoOwen
August 26, 2021

Has there been any resolution to eliminate closed PO's from showing up on the open PO report?  I am currently using QB Desktop Enterprise 2021.  I am constantly getting into hot water by my boss because closed PO's are reflecting on an open PO report.

C
ChristieAnn 11
August 26, 2021

Hi there, BillieJoOwen.

 

Welcome back to the QuickBooks Community. This isn't the kind of reaction that I'd like you to have about closed POs that keep showing up on the open PO report. We also know how much time it can take when something isn’t working the way you need it. With this, I'll be sharing details about the status of the issue.

 

This matter is still tagged as ongoing and we're unable to provide an exact time frame when this will be fixed. Rest assured that our engineers are working to identify the cause of this issue to provide a solution. Please make sure to contact our QuickBooks Desktop Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. 

 

On the other hand, the information shared by my peer above is the current workaround to eliminate closed PO's from showing up on the open PO report.

 

Please click this article to see details on how to set up Scheduled Reports that allow you to send reports on a regular and recurring scheduled time: Set up and modify Scheduled Reports.

 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions about PO in QBDT. I'm always ready to help. Have a nice day.

W
woieur
April 6, 2022

Has there been a resolution on POs showing an open balance when they have been received and paid? It is on the Vendor Information page, but not on the Open POs. I'm using QB Enterprise Manufacturing & Wholesale V22.

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