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Why are some invoices posting to Accounts Receivable and other invoices are posting to Accounts Receivable Other?

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Two a/r accounts were set up in our chart of accounts...Accounts Receivable and Accounts Receivable Other. Some invoices are posting to Accounts Receivable and some are posting to Accounts Receivable Other. We only want one A/R account. Can this fixed?

QuickBooks Online

M

Mark_AGAnswer

Hi there, Marsha.

I'm here to guide you in handling your duplicate Accounts Receivable accounts in QuickBooks Online. Merging these accounts is the fastest way to fix this.

Here's how:

Go to Transactions and select Chart of Accounts.
Search for the Accounts Receivable Other and click the dropdown arrow beside View Register.
Select Edit.
Rename it to the same name as the main account.
Click Save and Close.
You'll see a message to merge these accounts. Click Yes to proceed.

You can also learn how to merge duplicate customers in QuickBooks Online.

If you have further concerns about duplicate A/R accounts, feel free to reply below. The Community space is here to assist you anytime.

M