Why are the estimate, invoice and customer icons not showing up on my app?

Hello, @Factotumunlimitedinc.

Let's work together to troubleshoot the application and ensure that the estimate, invoice, and customer icons display properly on the QuickBooks Online (QBO) Mobile App.

I recommend refreshing the application data of your QBO app. This process will reset the app to its original state, eliminating any potential issues caused by outdated or corrupted data, and ensuring your QBO app functions smoothly.

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

Moreover, if the problem remains, I suggest uninstalling and then reinstalling the app. Additionally, using other supported browsers can be a good alternative too.

If the issue persists, I recommend contacting our support team for a thorough investigation. They have the tools and expertise to safely access your account and identify the root cause of the problem.

I'll be adding this article that can assist you in solving common errors in the QBO mobile app for Android: Fix common errors in the QuickBooks Online mobile app for Android.

If you have further questions about managing invoices in QBO app, feel free to come back to this post. I'll be here to lend a helping hand. Keep safe.