Why aren't certain liability accounts relieved after payment? I have a Franchise tax account that has been paid but it still shows as due

Hello there, cari2.

If you made a tax payment outside of your QuickBooks Online account, you’ll need to manually enter the payment so it’s recorded in the system and will no longer show as due. 

To do this, here's how:

1. In the left menu, click Taxes.
2. Go to the Sales tax tab.
3. From the Sales Tax Owed list, select the tax agency you're recording the payment for, then choose Record Tax Payment.
4. From the Bank Account dropdown, select the account you're making the payment from.
5. Select the Payment Date.
6. Enter the tax payment amount in the Tax Payment field.
7. When you're ready, select Record Tax Payment. 
8. If you need to print a check for the payment, check the Print a Check checkbox and then select Record Payment and Print Check.

For more information on how to handle tax payments and other tasks in the tax center, see this article: Manage sales tax payments in QuickBooks Online.

After that, you can run the Sales Tax Liability report. It provides you a detailed look at the taxes you owe and why you owe them. Also, it helps you ensure everything is accurate before you file your return to the tax agency. Just go to the Reports or Taxes menu to complete this task. 

If you have follow-up questions about recording sales tax in QuickBooks Online, let me know by leaving a comment below. I'm always here to help. Have a good one!