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clmakin
January 7, 2023
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Why aren't my customers showing under the customer tab?

  • January 7, 2023
  • 1 reply
  • 0 views
Is anyone else having trouble seeing customers under the customer tab? There used to be a New Customer tab under sales on the invoice page too, but it isn't there now. I'm using quickbooks online.
Best answer by AbegailS_

I'm here to help you out, @clmakin.

 

I know this concern can cause a delay in your business. Upon checking it, there is no open investigation for this. 

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once signed in, go back to the Sales menu to double-check.

 

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Meanwhile, you can read through this blog to learn more about everything you need and resources for getting started with QuickBooks Online: Your First Time with QuickBooks Online - Everything You Need for Successful Bookkeeping.

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'm always here to help. Enjoy the rest of the day!

1 reply

A
AbegailS_Answer
January 7, 2023

I'm here to help you out, @clmakin.

 

I know this concern can cause a delay in your business. Upon checking it, there is no open investigation for this. 

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once signed in, go back to the Sales menu to double-check.

 

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Meanwhile, you can read through this blog to learn more about everything you need and resources for getting started with QuickBooks Online: Your First Time with QuickBooks Online - Everything You Need for Successful Bookkeeping.

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'm always here to help. Enjoy the rest of the day!

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