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J
james-jmmhvac-co
July 15, 2023
Solved

Why can I only deposit 7 checks in 5 days?

  • July 15, 2023
  • 2 replies
  • 0 views
Will not let me deposit a check from a customer. Says can only deposit 7 checks in 5 day.had trouble taking debit payments as well today so not sure if it is do to the same reason.  But why? That will not work for me I take multiple payments a day.
Best answer by DivinaMercy_N

Hi there, James. I want to make sure that your issue about processing check deposits will be taken care of. Let me route you to the support that can best handle this situation and fix it for you.

 

I appreciate you sharing additional details about the message you received when depositing a check in QuickBooks Online (QBO). To further investigate what's causing this, I recommend contacting our Merchant support team. They use specific tools to pull up your account in a secure place and perform some steps to remove limits when processing transactions. Here's how:

 

  1. Open your QBO account via the web browser and select the Help menu.
  2. Next, go to the Search tab and click Contact Us.
  3. From there, enter a brief description of your issue. Example: Cannot process check deposits in QBO and receive an error message about check deposit limits. 
  4. Select Continue.
  5. Then, click the Start a Chat / Chat option.

 

For more information about mobile check deposits, please read this article: Find out more about mobile check deposits.

 

I also added this helpful resource that you can use as a guide in case you need help in handling chargeback transactions: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

I'm always here ready to lend a hand if you have other concerns managing check deposits in QuickBooks. Have a great week ahead, and stay safe. 

2 replies

S
SirielJeaB
July 16, 2023

Hi, James! It's nice to see you here in our Community forum. Thanks for getting in touch with us.

 

To provide you with the right solution, I want to make sure we are fully aware of all the details of your issue.  Could you please elaborate on what error you're receiving when performing the activity? We'll be able to give you detailed information and walk you through the procedure. Any extra information or screenshot would be greatly appreciated.

Feel free to get back to us and leave a reply below. We're looking forward to your response, James. Keep safe!

J
james-jmmhvac-coAuthor
July 17, 2023

I try to deposit a check.. it says whoops there's a error. Then a scrren pops up and says I can only deposit 5 checks within 7 days. There are no shown error codes thats all it says.. so im very confused at why I'm limited to 5 checks within 7 days. I have a lot of customers that are elderly and write checks. So this limit is just not going to work for me. Really need a answer asap on what I need to do to get this changed or if it is policy may have to bank elsewhere

J
james-jmmhvac-coAuthor
July 17, 2023

Actually it is 5 checks in 7 days. I do not understand why I'm limited to that and really need a solution.. I have a lot of customers that are elderly and pay by check. Hopefully someone can help me quickly. 

DivinaMercy_N
DivinaMercy_NAnswer
July 17, 2023

Hi there, James. I want to make sure that your issue about processing check deposits will be taken care of. Let me route you to the support that can best handle this situation and fix it for you.

 

I appreciate you sharing additional details about the message you received when depositing a check in QuickBooks Online (QBO). To further investigate what's causing this, I recommend contacting our Merchant support team. They use specific tools to pull up your account in a secure place and perform some steps to remove limits when processing transactions. Here's how:

 

  1. Open your QBO account via the web browser and select the Help menu.
  2. Next, go to the Search tab and click Contact Us.
  3. From there, enter a brief description of your issue. Example: Cannot process check deposits in QBO and receive an error message about check deposit limits. 
  4. Select Continue.
  5. Then, click the Start a Chat / Chat option.

 

For more information about mobile check deposits, please read this article: Find out more about mobile check deposits.

 

I also added this helpful resource that you can use as a guide in case you need help in handling chargeback transactions: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

I'm always here ready to lend a hand if you have other concerns managing check deposits in QuickBooks. Have a great week ahead, and stay safe. 

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